Effective Date: June 2026
At ACS – Anju Cleaning Services, customer satisfaction is our priority. This Refund Policy explains the conditions under which refunds may be issued for services booked through our website, mobile application, or customer support channels.
Customers may cancel a booking before a service professional has been assigned. Any prepaid amount will be refunded after deducting applicable payment gateway charges, if any.
If a booking is cancelled after a service professional has been assigned or dispatched, a cancellation fee may be charged to cover operational costs.
If a customer is dissatisfied with the quality of service, they must report the issue within 24 hours of service completion. ACS will review the complaint and may offer:
Refunds will not be provided in the following cases:
If ACS is unable to provide the booked service due to operational reasons, the customer will be eligible for a full refund of any prepaid amount.
Approved refunds will be processed to the original payment method within 5–10 business days. Actual credit timelines may vary depending on the customer's bank or payment provider.
For refund-related queries, customers may contact:
ACS – Anju Cleaning Services
Website: anjucleaningservices.in
Email: anjucleaningservicesofficial@gmail.com
ACS reserves the right to modify this Refund Policy at any time without prior notice.
